The vast majority of home movers are opting to use the services provided by traditional high street agents during the pandemic and subsequent lockdown, rather than their online rivals, the study found.
Property platform WiggyWam analysed the market last month and found that 88% of people who have recently moved home hired a traditional high street estate agent to lead the process.
Meanwhile, 8% of respondents who took part in the survey said they completed their last home move without the help of any agent whatsoever, while just 3% used an online or hybrid agent.
Silas J. Lees, WiggyWam CEO, said: “At a time when one would expect online agency to be thriving, traditional agency is proving itself, once again, utterly indispensable. These findings come at the end of the most challenging year agents have faced in decades and yet people still overwhelmingly choose a highstreet agent above all else. There is no more glaring vote of confidence in traditional agency than this.